FAQ

Does Thermetrics provide user training and installation support?

Yes, we offer a start-up as an optional sales item with all of our systems. As a start-up service, we will send an engineer or technician to your facility to assist with installation of the system. Start-up also includes a training session, during which we will instruct you on system operation and maintenance as well as answer any questions you might have. We can also help you create customized test settings and help you get started with your research.

Does Thermetrics offer system calibrations?

Yes, Thermetrics offers full system calibrations for manikin and hotplate systems as well as calorimeter calibrations for our flame and radiant test systems. All Thermetrics systems have high performance, high accuracy sensors to provide results of high precision. You should thoughtfully develop your own internal calibration cycle requirements, but Thermetrics recommends that all of our systems and calorimeters should be calibrated at least annually to maintain accurate test results.

Does Thermetrics offer long term service plans?

Yes, we offer comprehensive service plans for all of our systems. The service plans are usually either one year or multi-year contracts customized to fulfill all your needs. A typical contract includes an annual calibration, free software upgrades, technical support and help for maintenance. With a service plan we can assure a full and trouble-free performance of your system. Please see service plans for more information.

How can I get technical support for Thermetrics systems?

Thermetrics provides technical support free of charge for the life of our products. We are dedicated to providing you with a solution as soon as possible, usually within 24 hours. We can help you troubleshoot any system problems or answer any questions either by phone or email or you can contact us by using the support contact form. If you are an international client, you can also seek assistance from one of our international agents

Do we offer equipment rentals or have demonstration systems available?

All of our equipment is built to order, and we maintain no completed inventory of demonstration or rental systems. We do offer technology demonstrations at our Seattle office that can be valuable for new users in understanding how to apply this sophisticated instrumentation. In addition, because our customers are distributed around the world, we can often arrange a site visit at a customer facility to demonstrate equipment in operation.