Client Support

Thermetrics guarantees support for the life of your purchase. We are happy to assist you with any issues within our scope. You can email support@thermetrics.com, call to set up an appointment, or fill out the form below.

The shipping address for equipment repair is:

4220 - 24th Avenue West
Seattle, WA 98199-1216

Phone: (206) 456-9119

Fax: (206) 634-1309
Email:  support@thermetrics.com
Hours:  Weekdays 9:00 AM to 5:00 PM, Pacific Time.  We are closed on all US national holidays.

For same-day assistance outside of the United States, please contact one of our international agents in your area.

How to prepare your Thermetrics product for a support call:

To help us quickly and accurately resolve the problem that you are experiencing, please send the data file(s) that were generated during the test(s) that you were performing when the problem was observed, as well as any data files from successful tests for comparison.  Be prepared to compress large data files into a zip folder if needed.  Screenshots from ThermDAC showing test parameters or error messages can be useful when available.